Providing us a well insulated home, we experienced a team of employees with pleasant demeanor, and excellent customer service skills. The team was honest, calm, experienced, patience and had endurance. They are a great asset to company Retrofoam. They chose to go out of their way, putting themselves in our shoes, making considerations and suggestions that proved beneficial to all. They overcame obstacles & hickups as life presented them... each one with sincere hearts keeping in mind our best interests. This behavior is a reflection of their leadership and serves to benefit both the customer AND the company. Leading his crew, Chris Wann's integrity and skills are awesome and unlimited. Clint's salesmanship skills are excellent providing us with answers we needed to make the right commitment. Kelsy is an awesome first response for the company, willing to serve the needs of the customer. Thank you Robert, Gary, Nikki, and Fred for working around our needs, giving us your all for job satisfaction. Clint and Kelsy's quick response to our call is what it took to get our order. Chris & team served our order well. Hence, We rightly say, "well done, Retro.
Mostly positive. Clint was excellent in his initial visit to do the estimate and I felt very informed after he left. Unfortunately when I scheduled the appointment somehow it never got put on the schedule which was obviously a mistake on the part of the administrative staff. I had to take a day off of work to be there that day so it was very inconvenient when it didn't happen. I was able to get the appt. scheduled for the next week and the crew that did the installation was great. I asked for a small gesture of a discount or something else of their choice to smooth things over and was assured that something would happen but nothing ever came of it. As I said, the interactions I had face to face with the crew and with Clint were excellent so it is unfortunate that there seems to be a disconnect between the level of service they provide and that of the administration. I still plan to have them back to insulate my outside walls but I know now to triple check everything before the appointment.
Rapid response for estimate. Good communication for scheduling the service. Crew of four came to do the job quickly. It did feel a little rushed as there was still some cleanup/overfoam left for me to do and a few missed spots. They seemed a bit hurried. Overall though it was a good value and I am happy with how much more insulated the room is.